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refund-policy

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Refund Policy

Effective Date: September 7, 2026  |  Last Updated: September 7, 2026
Website: https://gaia-toursjo.com  |  Entity: GAIA Tours Jordan

1. General Principle

This Refund Policy sets forth the terms and conditions under which payments made for services booked on https://gaia-toursjo.com are eligible for full, partial, or no refund.

All transactions are processed in accordance with the operational deadlines required to reserve vehicles, licensed tour guides, hospitality beds, and site admissions across Jordan.

2. Refund Eligibility by Category

Service Type Cancellation Timing Refund Rate
Guided & Day Tours 7+ days before start 100% (minus gateway fee)
Guided & Day Tours 3 to 6 days before start 50%
Guided & Day Tours Under 72 hours / No-show 0% (Non-refundable)
Private Transfers 24+ hours before pickup 100% (minus gateway fee)
Private Transfers Under 24 hours 0% (Non-refundable)
GAIA Night / Events Anytime after purchase 0% (Non-refundable)
Hotels & Camps Subject to vendor policy Varies (Per room terms)

3. Non-Refundable Items & Deductions

  • Payment Gateway & Processing Fees: Online card processing fees (typically 3%–5%) are levied by payment intermediaries and are not recoverable.
  • Pre-purchased Monument & Park Tickets: Any entrance fees already issued or validated by the authorities (such as Jordan Pass validations or Petra entry passes) cannot be refunded.
  • Unused Package Portions: No partial refunds or discounts will be provided for unconsumed meals, unused vehicle segments, or voluntary early departure from an ongoing tour.

4. Weather Closures & Operator Cancellations

If GAIA Tours cancels a tour due to weather alerts (e.g., flash flood warnings in Wadi Mujib or Petra, impassable desert routes in Wadi Rum) or official safety orders:

  • You will be offered a priority reschedule to an alternate date.
  • A full credit voucher for any other available trip or transfer.
  • A 100% refund of all funds paid directly to GAIA Tours that have not been irreversibly disbursed to third-party government entities.

5. Refund Process & Payout Timelines

  1. Submission: Email support@gaia-toursjo.com with your Booking Reference number and reason for requesting a refund.
  2. Approval: GAIA Tours reviews and approves qualifying claims within 3 to 5 business days.
  3. Credit Execution: Refunds are processed strictly back to the original credit/debit card used for the transaction.
  4. Bank Clearance: Financial institutions typically require 7 to 14 business days for the credited funds to clear and appear on your card statement.